How to Order Prowell’s Wood Fence Panels

Step #1

Select your Wood Fence Design from Gallery 3. Or send us a jpeg / pdf of what you have in mind.
If you’re unsure of what style best suits your needs, send us a jpeg of the landscape and architecture and we’ll offer a few suggestions.
Step #2
Check your cost by noting the percentage to Base Cost and following the link near the top of every gate page to the Base Cost Table and then calculating that percentage to the base cost. Remember, the maximum panel width is 60″ with the exception of the full grid panels, which extend to a maximum 72″-84″ net width.
You may also benefit from reading the general information appearing below the Base Cost Table.The product cost does not include installation, posts, or post caps.
Step #3
Consider your hardware choices. If you are ordering a gate as well as fence panels, Prowell partners with Rocky Mountain Hardware. You are welcome to source your own gate hardware, although we will bore for Rocky Mountain latches only. All gates require 4″ bronze ball-bearing hinges at $68/pair. Double gates require a cane bolt.
Step #4
Check your dimensions. It can often help to view the Example Fence Layout. Prowell prefers your orders arrive as an index with the following information:
1) Panel style
2) Net width and height from grade
3) Calculating the math is explained on the Example Fence Layout.
Call or email for assistance, if needed.
Step #5
Shipping cost to all 50 states is quoted by contacting Prowell Woodworks. It’s not too painful; We enjoy a whopping 87% discount with UPS Freight.
Local delivery fees within the San Francisco Bay Area are listed on the Shipping Page.
Step #6
You can download the step-by-step Installation Guide in the event you wish to field quotes for installing your gate. They will benefit from reading through this handy guide.
Step #7
If paying by card–Visa, MasterCard, Discover–.provide your billing information by calling 800-466-1850. Card payments are limited to $7,000 per transaction.
For project values over $14,000.00, please pay by check or wire transfer.For those Paying by Check, mail to:
Prowell Woodworks
445 Portal St. #5
Cotati, CA 94931

Advance payments are 50% of the total.
Step #8
Usually within 2 business days of receipt of payment, whether by card or check, you will receive an email with a link and log-in to a Site Page where you will be asked to review and approve your statement and drawings by providing your e-signature. With your signed approval, your project is officially scheduled. The Site Page is your resource for the duration of the project, providing pdf statements and drawings, site photos (if any), as well as a host of useful links.
Step #9
Upon completion, photos are posted on the Site Page and the final payment, by check or card, is processed prior to shipping/delivery. Local delivery schedules are arranged through our delivery manager. UPS Shipping schedules are verified beforehand to insure someone will be present upon delivery.
Cancellations: Because our products are custom made, with advance payments issued to the shop and timetables arranged for scheduled work, a 25% fee is withheld for cancellations, or requests for a refund of the advance payment prior to approval of drawings. There are no refunds once the drawings have been approved.

Support Requests regarding installation. Between 8 and 5 Monday through Friday
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< [email protected]>

For direct contact with Charles: [email protected]
For direct contact with Ben: [email protected]
USPS mail sent to:
Prowell Woodworks
445 Portal St. #5
Cotati, CA 94931		 Packages sent to:
Prowell Woodworks
PO Box 785
Sebastopol, CA 95473
As an appreciated courtesy, we ask only that you find a little time to take a few photos of your installed gate and send it to us as Hi resolution images attached to an email. Photos showing the products in their natural setting that adds to the browsing enjoyment of future visitors to the web site.