Upon completion, photos will be posted near the bottom of this page.

Note: Once the statement and drawings are approved, we will send an email from ZohoSign that walks you through the PDF signing process. You will be agreeing to the below conditions, as well as to the dated drawings posted above.

Payment: Final payment will be processed upon completion of your order and prior to shipping. Final payment by check must be received prior to shipping.. You will be notified of completed photos and the final statement once they are posted on your Site Page.

**Payments by credit card are accepted for orders with a maximum total value of $15,000. (i.e. advance and final payments of more than $7,500 are paid by check.

***Payments by check can be issued to Prowell Woodworks and mailed to either address at the bottom of the page

Cancellations: Because we are a custom, made-to-order shop, there is a fee of 25% of your advance payment not to exceed $1,000 for cancellations prior to the approval of your drawings.

*There are no refunds once the drawings have been approved.

Storage: Due to limited shop space, all products will be shipped or delivered within two weeks of posting the completed photos.

Installation: Please download the Installation Manual. We highly recommend you make it required reading of your installer. A printed copy of the both the drawings and the install guide will accompany your shipped or delivered order.

Posts and Standard Post Caps are not included with gate and panel sales: Prowell does not inventory post stock for several reasons. Increasing the size and cost of your crate, as well as the added shipping weight results in a premium per-foot post cost. It is far more affordable to have your installer source these locally. For more info on post species, and setting posts: Setting your Posts

Hardware: Please visit our hardware proposals. We will bore for your gate latch and mark your hinge screw placement only if your hardware is sourced from among our offerings. We will not bore for 3rd-party lock-sets and latches.. Hardware selections are shipped directly to the site.
Prowell Hardware

Hardware Refunds: There is a 25% handling fee for the return of any hardware orders within one month of receipt of product and on the condition that the products are not damaged or blemished in any way. There are no refunds or returns once the items have been installed and exposed to the elements.

Standard or Electronic Lock-sets: The use of standard 2-3/8″ back-set locks over traditional gate latches (for garden gates) is not recommended. This includes certain electronic access specifications requiring minimal swing clearance. Normal expansion of your gate will occur and the clearance required for a standard 2-3/8″ lock-set (1/4″ max) puts the gate at risk, as it expands, to become wedged against the jamb, requiring the sort of effort with each passage that can damage the gate. We cannot support the integrity of any gate that uses a standard back-set lock-set. We insist upon the use of Gate Latches with horizontal Drop Bars allowing 3/8″-1/2″ clearance between the edge of the gate and the jamb or post.

Local Deliveries: Please inspect your products upon delivery. Damages or blemishes must be reported to Prowell Woodworks within 24 hours of delivery.

Crating and Shipping: It is always best to have someone present to accept delivery. In the event of a potentially damaged crate, you must sign off on the delivery receipt at the time of delivery noting the possibly damaged crate. If on later inspection, there is damage to the product, you must contact UPS freight at the number on your receipt to report this damage within 5 days of delivery and request an inspector. If damage is not noted on the delivery receipt and UPS is not contacted within 5 days, liability falls on the receiver. Prowell Woodworks will not automatically replace your damaged product free of charge. *We have experienced just three damage claims in our 11 years with UPS freight and only 2 or 3 in our 12 years with FedEx prior to that.

For sites within range of the shops, there is the option of picking up your products at the shop. Otherwise, we ship UPS Freight.

Finishes: The species and grade of wood and the design methodologies of our products preclude any need for so-called ‘Protective Finishes’. Barring abrupt impacts, the products will last interminably, whether you are in Duluth, MN or Atlanta, GA. But because finishes are also aesthetic choices, read the advantages and disadvantages of all exterior finishes.  See A Word About Finishing.
*For all non-absorbing finishings the products should be fully exposed to your regional climate for 2-3 weeks. This allows the cedar to acclimate and dimensionally adjust to your climate w/o being inhibited by the resistance of solid, stiff finishes.
*Translucent and semi-transparent finishes can be applied upon receipt of products.

Photos: Photographs of your completed installations are important. Without them and there would be nothing more to the web site that those product photos taken in the shop. Browsing those photos were helpful in your own choice to place an order, and similar photos of your completed project will be appreciated by those who follow. If you are uncomfortable with the idea of sharing with Prowell high resolution photos of your completed installation, please notify us prior to entering your billing information.

Privacy/Security: We work to protect the security of your information during transmission through Starfield (SSL) software, which encrypts information you input. * We reveal only the last four digits of your credit card numbers when confirming an order. All payment data is deleted once the final payment has been processed.

Installation: Installation not included. Posts and post caps not included.

Quoted Pricing: Quoted and agreed upon pricing remains valid for 3 months from when your payment information is entered. If after 3 months and the project has not arrived at the stage of creating drawings, or your drawings remain unapproved, the original quote is subject to review.

Site Photo

Gate style #20-16

RMH latch e701
RMH dead bolt DB508